Welcome to Luxe My Home. By accessing or using our website, purchasing products, or engaging with us in any manner, you agree to comply with the following Terms and Conditions. These terms govern your use of our services and products, so please read them carefully. If you do not agree to these terms, you should not use our website or services.
1. General
These Terms and Conditions apply to all purchases and interactions made with Luxe My Home. By using our website or purchasing products, you acknowledge that you are at least 18 years old or have parental/guardian consent and are legally capable of entering into contracts.
2. Product Information
All of our products are handcrafted, and slight variations in appearance, color, or scent may occur due to the nature of handmade goods. We make every effort to ensure the accuracy of product descriptions, photos, and pricing on our website. However, Luxe My Home reserves the right to correct any errors, inaccuracies, or omissions and to update product information at any time without prior notice.
3. Orders and Payment
• Order Confirmation: Once you place an order, you will receive an order confirmation via email. This confirmation is an acknowledgment of your order and not an acceptance of the order.
• Pricing and Payment: All prices are listed in ₹ [Indian Rupees] and exclude applicable taxes and shipping costs, unless otherwise stated. Payment is required at the time of purchase, and we accept payments through secure third-party processors.
• Order Acceptance: We reserve the right to refuse or cancel any order for any reason, including but not limited to product unavailability, errors in pricing or descriptions, or potential fraud.
• Cancellation Policy: If you wish to cancel an order, please contact us immediately. We will do our best to accommodate the cancellation, but if the order has already been processed or shipped, we cannot guarantee a cancellation.
4. Shipping and Delivery
• Shipping: We ship products both domestically and internationally. Shipping rates and delivery times vary based on your location selected at checkout. Shipping costs are calculated and added during the checkout process.
• Delivery Times: We aim to process and ship orders within 3-5 business days. However, delivery times may vary due to factors beyond our control (e.g., courier delays, customs issues).
• Lost or Damaged Items: Luxe My Home is not responsible for items lost or damaged in transit. If an issue arises, please contact us, and we will assist in resolving the problem with the courier..
5. Returns and Exchanges
Due to the handmade nature of our products, returns and exchanges are handled on a case-by-case basis.
• Returns: We accept returns for defective or damaged items only. If you receive a faulty product, please contact us within 3 days of delivery, and we will work with you to replace the item or provide a refund.
• Exchanges: If you are unsatisfied with a product or wish to exchange it, please contact us within 3 days of receipt. We will do our best to accommodate your request, but all exchanges are subject to product availability.
• Return Shipping: Customers are responsible for return shipping costs unless the product is defective or incorrect.
6. Intellectual Property
All content on the Luxe My Home website, including but not limited to text, images, logos, product descriptions, and designs, is the intellectual property of Luxe My Home or its content providers. You may not reproduce, distribute, or exploit any part of our website without express permission.
7. Limitation of Liability
Luxe My Home is not liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our website, products, or services. This includes, but is not limited to, damages for loss of profits, business interruption, or personal injury arising from the use of our products. In no event shall our liability exceed the amount paid by you for the product.
8. Product Usage and Safety
Our handcrafted candles and home décor products are made with care, but it is important to follow all safety instructions:
• Candles: Always burn candles within sight, away from flammable materials, and out of reach of children and pets. Follow the candle care instructions provided with the product.
• Allergy Disclaimer: Our candles are made with natural ingredients, including essential oils and fragrances. If you have any allergies or sensitivities, please check the product ingredients carefully before use.
9. Changes to Terms and Conditions
Luxe My Home reserves the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes your acceptance of the updated terms.
10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Haryana, INDIA, without regard to its conflict of law principles. Any disputes arising under these terms shall be resolved exclusively in the courts of Gurugram.
