At Luxe My Home, we strive to provide a seamless shopping experience and ensure that our handcrafted candles and home décor items reach you in perfect condition. Please review our shipping, cancellations, and refunds policies below to understand how we handle your orders.
Shipping Policy
1. Shipping Locations:
We offer domestic and international shipping for our products. Shipping rates and delivery times vary depending on your location and are calculated at checkout.
2. Shipping Methods:
We partner with reliable courier services to deliver your orders. We automatically select the best available shipping method during checkout.
3. Processing Time:
• All orders are processed within 3-5 business days. Please note that this is the time it takes to prepare your items for shipment and does not include the shipping duration.
• If there are any delays due to high order volumes or other unforeseen circumstances, we will notify you via email.
4. Estimated Delivery Time:
• Domestic Shipping (within INDIA): Orders typically arrive within 5-7 business days after dispatch.
• International Shipping: Delivery times vary based on the destination and can take anywhere from 10-20 business days.
Please note that delivery times may vary based on customs processing, shipping carriers, or other factors beyond our control.
5. Data Security
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. Our website uses secure encryption (SSL) to protect sensitive data during transmission. However, please note that no method of online data transmission or storage is 100% secure.
6. Shipping Costs:
Shipping costs are calculated at checkout based on your location and the total weight of your order. You will see the final shipping cost before you complete your purchase.
7. Order Tracking:
Once your order is shipped, you will receive a confirmation email with a tracking number, allowing you to monitor your package’s progress.
Cancellation Policy
1. Order Cancellations:
• If you need to cancel your order, please contact us as soon as possible at info@luxemyhome.com.
• We will do our best to accommodate your cancellation request if the order has not yet been processed or shipped.
• If your order has already been dispatched, we are unable to cancel it, but you may be eligible for a return or refund (see our Return Policy below).
Refunds & Return Policy
We want you to be completely satisfied with your purchase from Luxe My Home. Due to the handmade nature of our products, returns and refunds are handled on a case-by-case basis.
1. Eligibility for Returns:
• We accept returns for damaged, defective, or incorrect items. Please inspect your order upon arrival, and if there is an issue, notify us within 3 days of receiving the product.
• To initiate a return, please contact us at info@luxemyhome.com, providing details and images and videos of the issue.
2. Non-Returnable Items:
• We cannot accept returns for items that have been used or are not in their original condition.
• Custom or personalized orders are non-returnable unless they arrive damaged or defective.
3. Return Process:
• If your return is approved, we will provide instructions for shipping the item back to us. Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
• Returned items must be in their original packaging and condition. Once we receive and inspect the return, we will process your refund or send a replacement item.
4. Refund Process:
• If a refund is approved, it will be processed to your original payment method within 5-7 business days of receiving the returned item.
• Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.
Damaged or Lost Items
1. Damaged Items:
If your item arrives damaged, please contact us immediately with photographs of the damaged item and packaging. We will arrange for a replacement or refund, depending on the severity of the damage.
2. Lost Items:
If your order is lost in transit, please contact us as soon as possible. We will work with the courier to resolve the issue. While we cannot be held responsible for packages lost or delayed by the courier, we will do our best to assist you in locating your package.
Contact Us
If you have any questions about our Shipping, Cancellations, or Refunds policies, or if you need assistance with your order, please don’t hesitate to reach out at info@luxemyhome.com.
Thank you for choosing Luxe My Home. We are committed to delivering high-quality, handmade candles and décor that bring warmth and beauty into your space.
